Technical Support Specialist

Location: West Coast or Remote | Position Level: Entry Level

Our Payment Integrations team is looking for a Tech Support Specialist to support customers across U.S. time zones. This position is ideal for an ambitious problem solver who enjoys helping others.

Key responsibilities

  • Work independently in a fast-paced, high volume environment to identify issues and recommend alternatives possible solutions
  • Organize task load independently to balance and prioritize multiple projects in a fast-paced environment
  • Present insights into customer pain points and work with the internal team to create solutions
  • Demonstrated ability to orchestrate a presentation that sells an experience to your audience and makes them feel like they’re a part of that story
  • Working with our team to inspire others to believe in a brand’s products and mission and share a passion for our brand to create brand ambassadors

Requirements

  • Minimum two years of customer service experience and one-year technical service
  • PC proficiency in order entry systems, Microsoft Word and Excel
  • Excellent customer service and account management skills
  • Excellent analytical, organizational, and problem-solving skills
  • Ability to communicate, both written and verbally, in a clear and professional manner
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